Terms and Conditions

Parties

This service contract (the “Agreement”) is entered into between the Service Recipient (the “Consumer”, “Customer”, “User”) and UniRents (Service Provider, the “Renter”, “Owner”, “Us”) (collectively the “Parties”).

The customer agrees to pay the sum specified at the checkout page for the product selected. After payment, the owner will hand over the selected products to the customer.

This Agreement becomes effective on the date of the conclusion of the order and payment of the amount, and expires at the end of the agreed rental term.

The owner reserves the right to deliver products that differ from the image presented. UniRents ensures that the product will have the same quality, features, and attributes (capacity, color, but not exact shape) as selected.

If the customer decides to return the product, the fee paid will not be refunded. The contract will terminate within the contractual period as specified.

UniRents is authorized to charge a fee equal to the contractually agreed fee for the period of withholding if the user fails to return the rented items after the rental period has ended.

Costs and payment

The rental price includes applicable taxes (e.g. VAT where applicable), but shipping fees are not included in the rental price. The customer will see a detailed breakdown of the total price at checkout.

The customer agrees to make payment for the rental as specified during checkout. Available payment methods include bank transfer, PayPal, and credit card.

Rental conditions

There is no deposit required for the rental. Instead, the customer agrees that if any rented items are damaged or lost, they will be charged a fee covering the repair or replacement cost of the item(s) in question (excluding shipping fees and additional taxes). If items are not returned by the end of the committed term, the rental continues on a rolling monthly basis at the same rate until the items are received back and checked in — see “Damage, non-return policy, and return reminders” below.

After successful payment, the goods will be delivered to the customer's selected address, time, and day slot, subject to availability and delivery conditions. Delivery times may vary in case of unforeseen delays.

The customer will have access to the rented items during the rental period, agrees to handle the items with care, and to notify UniRents immediately in the event of damage or defects.

Damage, non-return policy, and return reminders

No deposit is required for any rental. However, the customer agrees that if any rented items are damaged or lost, they will be charged a fee covering the repair or replacement cost of the item(s) in question (excluding shipping fees and additional taxes). This fee, and any other charge due under this Agreement (including any damages not covered by optional insurance), is charged directly to the payment method saved at checkout — the customer authorizes this by completing checkout and is not asked to re-enter payment details for it.

The committed rental term is a minimum, not a maximum. If the customer does not return the rented items by the end of the committed term, the rental continues automatically on a rolling monthly basis at the same monthly rate, and the saved payment method is charged each month, until the items are physically received back by UniRents and checked in. The rental only ends — and billing only stops — once the items are returned. Booking a return or requesting one does not stop billing; only the items arriving back does. There is no additional penalty for keeping the items past the term as long as payment continues; a customer who keeps the items simply keeps paying for them.

To ensure the timely return of products, the customer receives multiple reminders:

• First reminder: approximately 45 days before the end of the rental term.
• Second reminder: around 21 days before the end of the rental term.
• Final reminder: on the last day of the rental period, via messages and calls to arrange the return. Failure to respond or schedule the return holds the customer liable for the missed return.

If products are not returned by the agreed date, the rolling monthly billing described above continues, and the customer will be contacted as often as necessary to arrange the return. Failure to pay the recurring charges may result in further collection actions.

Liability and insurance

The customer is responsible for the protection of rented items and must return them in the same condition as they were received. UniRents offers optional damage insurance (Basic or Advanced) at checkout; where purchased, its own terms govern covered damage. Uninsured items remain subject to the customer paying for any damages or loss as specified above.

UniRents is not liable for personal or property harm caused by misuse of rented items, and is only liable for the culpable violation of fundamental contractual obligations, after it has been made known to them and they have not addressed it within an appropriate period.

Cancellation and right of withdrawal

Consumers have a statutory right to withdraw from a distance contract within 14 days, without giving a reason. Full details, including how to exercise it and the model withdrawal form, are on the right of withdrawal page. Where you validly withdraw within that period, UniRents refunds the amounts paid as set out there and arranges free collection of any items already delivered.

Outside the statutory withdrawal period, the rental runs for the committed term you selected at checkout and cannot be cancelled early for a refund; you may still return the items early, but billing continues to the end of the term. You may cancel an order free of charge any time before the items are dispatched.

Dispute resolution

Any disagreement or difference arising out of or in connection with this Agreement shall be referred to arbitration/mediation/negotiation in accordance with, and subject to, Germany's civil law.

Governing law

This Agreement is governed by and construed in accordance with the laws on service contracts (§611 etc.) in Germany.

Amendments

Any amendments to this Agreement must be made in writing and signed by both Parties, and presented to the Parties in writing.

Shipping & returns

• Free shipping for all rental items, delivered to the customer's door at no additional charge.
• At the end of the rental period, UniRents handles the return of the products free of charge.
• UniRents organizes and covers the shipping costs associated with returns.
• Customers are responsible for providing accurate delivery address and contact details.
• UniRents cannot guarantee specific delivery dates or times, but makes every effort to ship items in a timely manner.