FAQ

To place an order, simply visit our website, select the items you want to rent, choose your rental duration, and proceed to checkout. You'll need to pay the rental price and a deposit of 20% of your checkout price.

UniRents offers a variety of essential products for students, including items for the kitchen, tech gadgets, and other popular items. You can browse our selection on the UniRents website.

UniRents primarily targets students going on international exchange programs in Europe. However, anyone in need of short-term rentals for essential items can use our services.

Yes, the shortest rental period is one semester, or about six months. Even if you're staying for less time, it's often cheaper than buying everything. We're working on offering shorter rental periods in the future.

Yes, you can extend your rental for additional semesters. Just contact our customer support team for details. Please note that extensions are granted one semester at a time.

UniRents aims to reduce waste generated by students relocating for short periods. By renting essential products to students and ensuring their reuse, Unirents minimizes waste and promotes sustainability. You can learn more about this on our Problem Poster.

With Unirents, you don't have to worry about buying and disposing of essential items for your stay. We deliver the products you need directly to your door, and we also handle the return of the items at the end of your rental period. This process is explained in detail on our About page.

If you've had a positive experience with UniRents, we encourage you to tell your friends who are planning their own exchange abroad about our service. You can also share our introductory video to give them a quick overview of how UniRents can save them time, money, and effort while contributing to sustainability or simply our website unirents.de

UniRents accepts various payment methods for your convenience. Please refer to our payment options during the checkout process for more details.

If you need to modify your order, please contact our customer service as soon as possible. We'll do our best to accommodate your request, but changes may not be possible if the order has already been processed for shipping.

UniRents offers free shipping for all rental items, delivering them directly to your door at no additional charge. At the end of the rental period, UniRents also handles the return of the products free of charge. More details can be found on our Shipping Policy page.

Customers are responsible for providing accurate delivery address and contact details. If there are any changes, you should inform UniRents as soon as possible to ensure smooth shipping operations.

UniRents strives to deliver your items in a timely manner. However, specific delivery dates or times cannot be guaranteed. We recommend placing your order well in advance of your arrival date to ensure your items arrive on time.

If you're not at home during the delivery, please contact our customer service to arrange a new delivery time. It's important to provide accurate contact details to ensure smooth shipping operations.

When booking a rental item from UniRents, customers are required to pay a deposit equal to 70% of the price listed on the website. This deposit will be returned within 2 weeks after the return of the products, based on the condition of the returned products. More information can be found on our Deposit & Shipping page.

The refund of your deposit is based on the condition of the returned products. If 75% to 100% of the products returned are in conditions to be reused, you get a 100% refund. If 30% to 75% of the products are reusable, you get a 50% refund. If less than 30% of the products are reusable, no refund is provided. You can find more details on our Deposit & Shipping